Payment Terms
In regard of any transactions entered into the Play Along Application, which includes making a payment to take part in the paid versions of fixture(s), Users agree to be bound by the following payment terms:
The payment of pre-designated amount Users make to participate in the fixture(s) is inclusive of the pre-designated platform fee for access to the Play Along Services charged by Play Along and pre-determined participant's contribution towards prize money pool.
Subject to these Terms and Conditions, all amounts collected from the User are held in a separate non-interest earning bank Accounts. The said accounts are operated by a third party appointed by Play Along. From these bank accounts, the pay-outs can be made to (a) Users (towards their withdrawals), (b) Play Along (towards its Platform Fees) and to (c) Government (towards TDS on Winnings Amount). Play Along receives only its share of the platform Fees through the said Goshan Technosoft Agent.
The Play Along reserves the right to charge a Platform Fee, which would be specified and notified by Play Along on the Contest page, being created on Play Along App, prior to a User's joining of such Contest. The Platform Fee (inclusive of applicable tax thereon) will be debited from the User's account balance and Play Along shall issue an invoice for such debit to the User.
User's winning amount will be credited to their source account.
Withdrawal
Withdrawal of winning amount Play Along shall affect an online transfer to the User's bank account on record with Play Along within a commercially reasonable period of time. Play Along shall not charge any processing fee for the online transfer to the User's bank account on record with Play Along. Users are requested to note that they will be required to provide valid photo identification and address proof documents for proof of identity and address in order for Play Along to process the withdrawal request. The name mentioned on the User's identification document should correspond with the name provided by the User at the time of registration on Play Along. In the event that no bank account has been registered by the User against such User's account with Play along, or the User has not verified his/her User account with Play Along, Play Along shall provide such User with a notification to the User's email address/phone number as on record with Play Along, and in case the User fails to update a bank account with his/her User Account and/or to verify his/her User Account, Play Along shall be entitled to forfeit any amounts subject to transfer on the Auto Transfer Date. Failure to provide Play Along with a valid bank account or valid identification documents (to Play Along's satisfaction) may result in the forfeiture of any amounts subject to transfer in accordance with this clause.
Transaction will be processed only when a User agrees to the terms on the Play Along app to make payment for that transaction using their bank account.
The User acknowledges that subject to time taken for bank reconciliations and such other external dependencies that Play Along has on third parties, any transactions on Play Along Platform may take up to 24 hours to be processed. Any amount paid or transferred into the User's 'Winnings Account may take up to 24 hours to reflect in the User's bank account. Users agree not to raise any complaint or claim against Play Along in respect of any delay, including any lost opportunity to join any Contest or match due to delay in crediting of transaction amount into any of the User's accounts A transaction, once confirmed, is final and no cancellation is permissible. Play Along may, in certain exceptional circumstances and at its sole and absolute discretion, refund the amount to the User after deducting applicable cancellation charges and taxes. At the time of the transaction, Users may also be required to take note of certain terms and conditions.
Play Along may, at its sole and absolute choice, vary or modify the prizes being offered to winners. Participants shall not raise any claim against Play Along or question its right to modify such prizes being offered, prior to closure of the Contest.
Play Along will not bear any responsibility for the transportation/distribution or packaging of prizes to the respective winners. Play Along shall not be held liable for any loss or damage caused to any prizes at the time of such transportation/distribution (if any).
The Winners shall bear the shipping, courier or any other delivery cost in respect of the prizes (if any).
The Winners shall bear all transaction charges levied for delivery of cash prizes (if any).
All prizes are non-transferable and non-refundable. Prizes cannot be exchanged / redeemed for cash or kind. No cash claims can be made in lieu of prizes in kind.
If you have any questions or suggestions about our Refund Policy, do not hesitate to contact us at [email protected].